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Any redemptions are treated as bonus with a 30xbonus wagering requirement before you can withdraw. This system is comparable for slots play to the standard Playtech comp point system except that comp points are redeemed as bonuses rather than cash and is less valuable for other game types.
Unfortunately over the years the Casino Rewards group have made numerous policy decisions that have to be considered to be unjust when dealing with players they've deemed to be undesirable which is a great shame as otherwise they offer a quality product.
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Review last updated — June One of many Microgaming casinos that have been bought over by the Casino Rewards group, Captain Cooks sails with a near armada of sister venues.
Captain Cook's casino is part of the Casino Rewards group. Cashable - Can be withdrawn once the wagering requirement is complete. Email Testing Record December - 19 hours 7 minutes December - 54 minutes June - 1 hour 22 minutes November - 4 hours 50 minutes June - No Response June - 34 minutes April - 1st email - 11 minutes.
CaptianCooks hold the following gambling licenses: They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service.
As such the value of this license for players depends largely on the professionalism of the ADR service utilised. You can find further information regarding this regulator's complaint policies here.
Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA.
You can find further information regarding this regulator's complaint policies. Points are earned at the following rates: I enjoy playing Captain Cooks Casino.
It did take a bit to get my first pay out but it was paid in full. Customer service was very nice and helped me with any problems I had.
I will be playing more often. I have been with Captain cooks for over ten years and I always found them to be honest with good customer service and and there was never any difficulty with withdrawal.
I would not play with any other Casino. So does this site actually pay out? I won three hundred and pressed deposit instead of withdrawl.
It took a week to fix that mistake. So I now withdrew the money. Two days ago Thursday night. But withdrawal no problem. Maybe waiting periods arnt clear for me.
As I was unaware how difficult it is to withdrawal winnings. Im not blaming them though. Because there could be unforseen reasons why.
Just not for me. U well get ur money through echeck but it just takes longer banks no longer support ant casino to send money o ur bank accounts.
I was until this week a regular customer.. Sorry then, your comment just reads like you blame them for stalling and for "getting" you to play again.
Though you do have a valid point. Casinos should indeed process the payments in time and stop stalling. But being a player for years I do know that this happens all the time and sometimes it might not even be the casino's fault.
I've been waiting for a withdrawal for almost a month at 3 different casinos not related and it turns out it was the payment processors fault.
Back then it was up to me to sit it out. No Carla…that is not quite what I was saying…. Yes of course the casino hopes that players give in and reverse their redrawals which is the players problem…not the casinos…what I was saying is…when withdrawals are to be processed after 48 hrs 2 business days—casino rules then process them in 48 hrs…not 96 hrs.
That in my opinion is not right…. Captain cook has always treated me well. I have won there and the winnings are paid fast without delay.
This is probably one of the greatest sites to play. I am always amazed how fast their customer service is — usually in minutes.
They always take real good care of me and I seem to be able to cash in all the time playing muti-hand and slots.
Absolutely one the most honest places! Captain Cooks Casino is a good place to gamble. They have fast payouts,seem to be honest,reailable,dependable and have fast customer service.
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Reply Won money went to withdrawal it. Tracy Mero on April 28, Cindy on May 8, Reply Hi Tracy, what slot did you play and what bet size did you play with to win k?
Tracy on May 10, Reply Hit k, staff was great no issues with getting paid once u go thru the process. Margo on February 4, Dan on January 5, Belinda on December 29, Reply I have won small money and had money sent to my bank.
Philip Yates on December 9, Reply i deposited thousands no questions asked once i won they wanted to know me and demanded my I. Joe on October 19, Reply I waited 4 days for my withdrawl to move from the pending, only to have it moved back into my account!
Rory on August 24, Reply So I never played online gambling at all. Tina on July 21, B on July 25, Reply it happened to me too, and still happening.
Reply I have been playing at Captain Cooks casino for a few months now. Malini on July 11, It is interesting to note that this bonus works for as low as a 5dollar first deposit.
Now, because this casino is a member of the Casino Reward group, every player gets rewarded with points for every game played with money. These points can be converted to cash at the rate of points to 1dollar.
The pending time per transaction is just about48 hours and the withdrawal limit is euros per week. Captain Cooks Casino has a live chat support available and also a support mail at support captaincookscasino.
They also have a couple of toll free call lines for different countries as listed below. As you probably have already figured out, this casino is an amazing casino.
Everything from the games to the game providers to the bonuses and live chat chat is simply amazing.
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